Frequently Asked Questions
WHEN ARE THE CHECK-IN AND CHECK-IN TIMES?
Most vacation rentals rent weekly and our check-in time is 3:00 p.m. All vacation rentals are equipped with an electronic keypad or a key box containing a key to the home. You will check-in directly at the vacation rental and will be provided detailed instructions approximately one week prior to your arrival. Our check-out time is at 10:00 a.m. There is a charge for late check-outs.
DO YOU RENT FOR LESS THAN A WEEK?
Typically, from June through August, our vacation rentals are only available on a weekly basis. Vacation rentals for less than a week may be available on a property-by-property basis. Please call our South Haven office at (269) 637-6537 or our Saugatuck/Douglas Office at (269) 857-8030 for further details.
DO YOU OFFER ONLINE RESERVATIONS?
Yes. Jaqua Realtors offers an online reservation service that allows you to make reservations and payments online. At the time of reservation, a deposit equal to 50% of the total charge is required.
HOW WILL I RECEIVE MY CONFIRMATION AND ARRIVAL INSTRUCTIONS FROM JAQUA REALTORS?
All confirmations and arrival instructions will be sent via email. In order to ensure delivery, please check your spam folder as your computer may direct the confirmation to spam. All confirmation and arrival instructions will be sent within 3 business days after the completion of your reservation. If you have any questions please contact our South Haven office at (269) 637-6537 or [email protected] or our Saugatuck/Douglas Office at (269) 857-8030 or [email protected]
WHAT ARE THE OFFICE HOURS?
Jaqua Realtors Vacation Rental Division's off-season business hours are from 9:00 a.m. until 5:00 p.m. Monday through Friday. During peak season (June - August) our office hours are 9:00 a.m. to 5:00 p.m. Monday through Saturday.
WHAT TYPES OF AMENITIES ARE PROVIDED IN THE VACATION RENTAL?
A variety of amenities are offered in our individual units. Please refer to our online Vacation Rentals page or call our South Haven office at (269) 637-6537 or [email protected] or our Saugatuck/Douglas Office at (269) 857-8030 or [email protected] for specifics.
ARE THE VACATION RENTALS NON-SMOKING?
Yes, all of our vacation rentals are strictly non-smoking.
HOW MANY PEOPLE ARE ALLOWED TO STAY IN EACH PROPERTY?
The occupancy number varies with each vacation rental and is determined by the owner, Jaqua Realtors Vacation Places & Rentals, the City of South Haven, the City of Saugatuck/Douglas, and the appropriate municipality's rules/regulations. It is imperative the occupancy limit for each individual property is respected. Safety is taken into consideration when occupancy limits are set. Please contact our South Haven or Saugatuck/Douglas office with any questions or concerns.
ARE LINENS, TOWELS, AND STARTER PRODUCTS PROVIDED?
All vacation rentals are cleaned prior to your arrival. Linens are provided for all the beds in the vacation rentals. There are starter paper products in the vacation rental for your convenience including paper towels, toilet paper, a bar of soap per bathroom, and trash bags. Bath towels are provided according to the number of guests per the occupancy of the vacation rental. It is the responsibility of the guests to bring their own beach towels.
ARE PETS ALLOWED?
Our vacation rentals do not allow pets unless they qualify as service animals.
ARE YOUR PROPERTIES ANNUALLY INSPECTED?
Our staff does an inspection of all vacation rentals prior to the start of the summer rental season. In addition, all vacation rentals located in the City of South Haven are required to be registered as vacation rental and undergo an annual inspection by the City of South Haven Building Department and Fire Department.